Customer Services Apprenticeships

Customer Services Apprenticeships are teaching you the skills to provide excellent customer service. It can be applied to hundreds of job roles across many different sectors, from the government to telecommunications.

Customer Services Apprenticeships

 

However, most Customer Service apprentices doing Training work in retail, financial services, call centres, hospitality, or sport and recreation.

Good Customer Service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a Customer Service Apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers.

Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

Customer Services Apprenticeships

Completing our Customer Services Apprenticeships, you could work in:

  • Retail
  • Financial Services
  • Call Centres
  • Hospitality
  • Sport and Recreation

You can take on a variety of job roles in many industries. Customer Services Apprenticeships will give you the knowledge and experience you will need to succeed.

To find out more about the types of skills you’ll learn as a Customer Service Apprentice, please click here to see our Level 2 Diploma in Customer Service or Level 3 Diploma in Customer Service (QCF)

View our Customer Services Apprenticeship Standard and Customer Service Specialist Apprenticeship Standard here

Looking to start your career? We have Apprenticeship opportunities that will help you get the skills and experience you need to become a valuable employee to any business. Apprenticeships are the SMART way to realise your potential! With our Customer Services Apprenticeships you can:

  • Earn a wage whilst you learn
  • Gain a Nationally Recognised Qualification
  • Work with Trainers with industry experience
  • Take the next step in your career

“I have really enjoyed the past year completing my apprenticeship and learning about the hotel industry. I have learnt a lot in the past year – not just knowledge for my role but a lot about my own personality and my confidence has really built up. I look forward to working with my training advisor Tanya again on my next qualification and I am looking forward to progressing within my role at the Nadler.”

Tyne Connolly
Nadler Hotel, Soho

The Nadler Shop

Are you a future Apprentice or Employer?