Meet the Team

Donna Cartwright

Name: Donna Cartwright

Job Title: Training Advisor and IQA

Donna Cartwright

How long has Donna worked for Smart Training?

Donna has worked for Smart for 4 Years in The West Midlands Region.

What are Donna's specialisms?

Donna has over 7 years’ experience dealing with customers and their queries and complaints. She has an excellent knowledge of laws and legislation surround customer service and the retail environment.

She has an excellent knowledge of office equipment and what programmes specialise in completing various tasks.

Donna's previous work experience

I have previously worked in offices, completing various admin roles. This has included customer services and interacting with colleagues. I have experience in mentoring and training others to improve the way the team works.


Donna has over 7 years experience in Admin, Customer Service and a Management role. Working for a large travel company, dealing with queries and complaints.  Donna has also worked for a large catalogue company, with experience in placing customer orders, dealing with their queries etc. Donna has a varied knowledge of using office equipment.

Donna has qualifications in Admin Level 2 & 3, Customer Services Level 2 & 3, D32-33, D34, PLTTS.

Donna's hobbies & interests

Reading, socialising with friends, cinema.