Admin Apprentice

Anglian Windows Ltd Ta: Anglian Home Improvements - Daughters Court


Monday - Friday, 9am - 5:30pm ( 1 hour lunch)

12 months



Apply Now

Closing date: 21/06/2019

Job Description:

  • To gain knowledge and experience of using the Company’s computer systems including JDE and outlook
  • Answering the telephone to internal and external customers and dealing with the query where possible
  • Taking telephone messages and passing these on to the correct point of contact for action if the call cannot be resolved.   
  • Manage incoming post
  • Understand the function of the Installation Planner to enable confidence in working with this
  • Manage all installations from the point of booking through to completion using workflow pipeline reports
  • Ensure the Installation Planner is kept up-to-date with booked appointments and completed installations and reconcile the installation return
  • Complete installer packs ready for issue
  • Co-ordinate installers and allied trades as required to achieve Installation Planner targets
  • Order and arrange delivery of materials from suppliers as required
  • Raise purchase orders & reconcile invoices
  • Prepare the banking of cash and cheque deposits, staged & final payments and input on JDE (computer system)
  • Check that sat notes are correct and processed in a timely manner
  • Ensure all manual and electronic systems (including JDE) records are kept up to date
  • Complete all stages of processing installers pay as follows: reconcile installations for correct installer’s pay, input and transfer installer’s pay to head Office and provide installer’s with weekly pay summary sheets
  • Administer fuel receipts and vehicle bonds
  • Monitor and action the release of guarantee admin checks
  • Deal with customer enquiries as required including customer courtesy calls, responding to customer queries & issues, Head Office issues and I & S calls ensuring management & the relevant system is updated where appropriate
  • To qualify customer appointments for service calls, complete the relevant paperwork and update the records/system as required
  • Prepare quotations for insurance & warranty work & administer the sundry sales system
  • Process handover sheets, including forms relating to health and safety.
  • Process jobs for manufacture
  • Ensure debt jobs and any outstanding works are booked in a timely manner
  • Leasing with manufacturing and third parties to chase products that have been missed from the deliveries
  • To perform other administrative duties as required

Skills and Requirements:

Desired Skills

  • Numeracy skills
  • Literacy skills
  • Confident in using a computer

Required Qualifications

  • Educated to GCSE level in maths and English at at least D/3 grade or equivalent

Future Prospects

Full-time role and development onto L3.

Training to be delivered

All admin related duties, updated legislation, infuction and ongoing support.

  • Business and Administration Apprenticeship Framework Level 2
  • Functional skills if required

About the Employer:

Employer name

Anglian Windows Ltd TA: Anglian Home Improvements

Employer description

We’ve been building our reputation for home improvements excellence one customer at a time for 50 years, so if you want to transform your home, you can rely on us to do a great job.  We know your home is more than just a place to live – it’s somewhere you’re proud of and reflects who you are. When the time comes to make changes, whether it’s replacing doors and windows, adding a porch or conservatory or renewing pipes and guttering, you’ll want to work with a company that operates to the highest standards. As the leading home improvements company in the UK every job is important to us. That’s why we offer a personalised service to every customer, carrying out our work to the highest quality and taking care to leave your home clean and tidy.


Unit 3
Daughters Court

Employer location

Apply Now

Closing date: 21/06/2019