Apprentice Customer Service Executive

Haxby Martial Arts Ltd - Rudgate Court

£182.00

9.00 am -5.00 pm Mon -Fri

52 weeks

Intermediate

28/09/2020

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Closing date: 19/09/2020

Job Description:

 This will be an exceptionally challenging role and requires someone proactive who can step up to the challenge and keep up with the pace. The successful candidate will ultimately be key in supporting the ongoing development and growth of the business over a 12-15 month period.
You will work towards a Level 2 Customer Service apprenticeship where your training will involve:
  • Dealing with enquiries and following up leads,
  • managing social media communications
  • Making bookings for potential new members
  • Taking responsibility for conversion of enquiries to memberships
  • Undertaking administrative functions associated with leads and enquiries
  • Reporting to management via existing tracking and administrative systems
  • Working closely with the marketing team to identify promotional campaigns
  • Taking responsibility for product and programme sales, upselling, and upgrading
  • Attending regular meetings
  • Being involved in planning and development
  • Maintaining an organised and tidy workspace/environment in allocated or shared space
  • Ensuring that customer services are delivered in the most efficient, cost effective and customer focused manner
  • Providing assistance when requested with other aspects of business, such as marketing campaigns, including attendance at promotional events
 
This list is not detailed or exhaustive and aims only to provide a guideline of the nature of the role. This role will change and develop in line with the developing needs of the business and industry, and in line with the apprenticeship standards. 
 
Attendance at promotional events may be required to follow up leads at point of enquiry.

Skills and Requirements:

Desired Skills

  • Excellent communication skills
  • Good team player

Required Qualifications

GCSE or equivalent D/4 or above in maths and English

Future Prospects

Full position after apprenticeship

Training to be delivered

Mentoring and on the job training

  • Level 2 Customer service practitioner

About the Employer:

Employer name

Haxby Martial Arts Ltd

Employer description

MartialArts4u is a large and thriving martial arts centre based in Yorkshire with a HQ Thorp Arch near Wetherby. We are passionate about providing a quality service for the community and maintaining the integrity of the sport. To support the continued success of the centre, we are looking to recruit a additional Customer Service member, tasked with taking responsibility for dealing with customers and managing complaints, from initial contact through to completion.

Address

Unit 1
Rudgate Court
Walton
LS23 7BF

Employer location


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Closing date: 19/09/2020