Apprentice Customer Service Practitioner

Larwood Health Partnership - Larwood Avenue


9am - 5.30pm (1 hour lunch) (requirements will be on occasion till 6.30pm)

52 weeks



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Closing date: 19/09/2020

Job Description:

 An exciting opportunity to work for our fantastic NHS ! We work across 5 different practices and require a Customer Service Practitioner to provide support across our 5 sites. Job Duties: -  To provide an efficient administrative role to the teams and responsive telephony/reception service to the patients and the Primary Health Care Team and undertake related administration tasks

  • To provide a reception service for all patients reporting to reception desks including; appointment bookings, prescription requests and other queries
  • To receive and deal with incoming telephone calls into the Practice
  • To be aware of the different services available to patients and Care Navigate appropriately
  • To record relevant information in different formats
  • To carry out filing/archiving of all clinical correspondence according to Practice protocols, including prescriptions awaiting collection
  • To undertake Photocopying tasks as requested
  • To distribute clinical/non-clinical correspondence to Practice members
  • To assist with visitors to the practice ensuring that they sign in and sign out
  • To assist with a printout of a patient report i.e. home visits report
  • To ensure any messages are relayed in a timely manner and using the correct process to the relevant member of the team
  • To respond to patients in emergencies, assisting with CPR and equipment if required
  • To react to activated panic alarms in accordance with practice protocols
  • Assist in any other task/duties as requested by a member of staff or the Team Leader on site

Skills and Requirements:

Desired Skills

  • Communicate effectively with other team members and patients
  • Initiative, common sense
  • Good written and verbal skills
  • Good customer service skills
  • To have an inquisitive mind and strive for self-improvement
  • Will be proficient with Word, Excel, PowerPoint and Outlook
  • Will possess a professional and presentable manner


Required Qualifications

5 GCSE’s grade 4-9 or equivalent, including maths and English are required.

Future Prospects

After successful completion of the Apprenticeship you will have the opportunity to progress with lots of further learning to develop.

Training to be delivered

Customer service practitioner Level 2

Full induction through and ongoing training/learning and development throughout the Apprenticeship by Performance Network and Smart.

About the Employer:

Employer name

Larwood Health Partnership

Employer description

We are a local NHS GP Practice based over 5 sites delivering first class service to our patients and staff through the NHS and we have been given an outstanding by CQC. Through our practice we thrive on giving the best possible support and guidance to all our patients and have an exciting new opportunity for an Apprentice Payroll Administrator to join our friendly team.


Larwood Avenue
S81 0HH

Employer location

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Closing date: 19/09/2020