Business And Administration Apprentice (Doctors Surgery Receptionist )

Concordia Health Limited - Porters Avenue


Rotational shift work between 8.00am to 8.00pm Monday to Friday and 9.00am to 12.00pm on Saturdays

12 months



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Closing date: 11/10/2019

Job Description:

Key Responsibilities:

This is a fast paced environment - full training will be given to fast track the Apprentice to develop and progress within the Business. After training you will be able to:

  • To receive referral letters from GP’s and transfer electronically to software
  • To take calls
  • To pass letters to the relevant consultants for initial assessment
  • To book clinic appointments for patients using Patient Management System (PMS) software medical information system. Training provided
  • To notify patients of the time and date of their appointments
  • To receive and deal with the telephone and other enquiries regarding appointments from patients and referring GPs
  • To note cancellations of appointments and to offer vacant slots to other patients on the waiting list
  • To maintain the clinical systems and to ensure patients’ files are available and to the consultants prior to each session
  • To collect and collate statistical information on the performance of the clinic
  • To accurately type clinic letters using a transcription/clinical systems
  • To send clinic letters to referring GPs and hospital consultants via the Royal Mail
  • Download and scan patient referral letters

Skills and Requirements:

Desired Skills

  • Ability to work and establish good working relationships at all levels with different disciplines
  • Ability to work under pressure in a calm and professional manner
  • Ability to take decisions using your own initiative and be aware of your own responsibilities
  • Ability to organise and prioritise your own workload and work effectively unsupervised
  • Ability to communicate well both verbally and in writing in a professional manner
  • Ability to demonstrate an understanding of confidentiality requirements

Required Qualifications

  • Ideally 5 GCSEs including English and maths at grade A to C (or the equivalent)
  • Good IT skills are also required

Future Prospects

Omnes have been supporting apprenticeships for several years. The intention of the position is to progress into a fully qualified receptionist within one of the Omnes Health practices once the Apprenticeship has been successfully completed.

Training to be delivered

  • Business and Administration level 3
  • Diploma in Business Administration
  • Functional skills if required

About the Employer:

Employer name

Concordia Health Limited

Employer description

Omnes Health (based in Dagenham RM8 2EQ) is a private company working with the NHS to provide outstanding service to NHS patients across London. We offer a wide range of exciting opportunities to join a successful expanding team working within the NHS. We are seeking enthusiastic individuals to work within an established team in our newly opened Porters Avenue Health Centre which is a few minutes walk from Becontree Underground Station.


Porters Avenue

Employer location

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Closing date: 11/10/2019