Customer Service Apprentice

Fedbucks Limited - The Merlin Centre, Lancaster Road

£163.13 - £307.88

Monday - Friday, 9am - 5pm

12 months



Apply Now

Closing date: 08/01/2020

Job Description:

Duties include:

  • Handling general telephone enquiries & ensuring all messages are noted and passed on appropriately.
  • Answering the patient appointment telephone for all clinic appointments.
  • Arranging a range of health-related appointment bookings for different services by NHS email, post, fax and phone.
  • Generic administrative duties.
  • Typing patient and doctor letters, addressing envelopes and sending faxes.
  • Supporting day-to-day admin requirements of various pre-diabetes, weight forward, gynaecology, minor surgery, cardiology, ENT and phlebotomy (blood testing) clinics, e.g. stock-taking, phoning patients to book in or confirm they are attending their appointment.

You will ideally have GCSEs in English, maths A/9-C/4 and three other subjects and be competent using a PC, Word and Excel. Ideally, you will also have some office work experience.

The post is for a fixed term of 12-18* months on a full-time basis (37.5hrs) working Monday to Friday. (*dependent on course completion)
Salary range is dependent on the minimum wage depending on the age of the applicant.

Skills and Requirements:

Desired Skills

  • IT skills – competent using a PC, Word and Excel.
  • Good communication skills
  • Ability to work in a team

Required Qualifications

English & maths A*/9-C/4 and 3 others and good IT skills – competent using a PC, Word and Excel.

Future Prospects

Opportunities within the wider company

Training to be delivered

Customer Service Specialist Level 3

Ongoing on the job training and company induction

About the Employer:

Employer name


Employer description

FedBucks is a federation of 44 GP practices covering a population of over 485,000 patients across Buckinghamshire. We began in 2016 and now employ around 200 members of staff across our head office sites, and our planned and unplanned care services.

As a GP Federation, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.


The Merlin Centre, Lancaster Road
HP12 3QL

Employer location

Apply Now

Closing date: 08/01/2020