Customer Service Apprentice

Gate Motors

£300.00

Monday - Friday 08:30am - 5:30pm

12 months

Intermediate

16/12/2019

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Closing date: 15/12/2019

Job Description:

The Role:

  • Speaking to existing and prospective customers via telephone, email & live chat providing information and expertise about the range of products on the website
  • Understanding products/market - Keeping update to date with training and new products entering the market
  • General administration - Attention to detail is key administering tasks both internally and externally
  • Website administration and CRM management - Keeping the website up-to-date through competitor analysis and supplier updates. Working with the team to manage the CRM to ensure all leads are turned into opportunities
  • Processing orders - Processing through our SAGE system and our accounts team
  • After sales care - Providing excellent after care, when required, to all our customers

Key Skills Required:

  • Excellent communication skills
  • Adaptability
  • IT Skills
  • Good organisation and planning
  • Strong attention to detail

Skills and Requirements:

Desired Skills

Experience of admin

Required Qualifications

English & Maths A*/9 – C/4 or equivalent 

Future Prospects

On completion of the apprenticeship the successful candidate may be able to complete further qualifications.

There are prospects to progress in the organisation.

Training to be delivered

Customer Service Practitioner Level 2

Full company induction, Health & Safety.

About the Employer:

Employer name

Employer description

GateMotors can proudly say it's one of the UK's leading & largest resellers of motorised electric gate kits. Founded in 2005, GateMotors is headquartered in Poole, Dorset, where our business philosophy is simple: give consumers and businesses what they want, when they want it. We never stop improving our world class operation by putting our customers – and their needs – first.

Part of Vent Engineering, Gate Motors is 1 of 4 companies within the group.
 

Address

Chalwyn Industrial Estate, St Clements Road
BH12 4PE

Employer location


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Closing date: 15/12/2019