Sectors

Customer Service Apprenticeships

Through our Customer Service Apprenticeships, you can train your staff to provide exceptional customer service. We offer tailored programs to enhance your team's skills and knowledge as they serve customers, including Customer Service Practitioner Level 2 and Customer Service Specialist Level 3.

Empower Your Team with Customer Service Apprenticeships

Enhance your customer service standards by taking advantage of our tailored apprenticeship programs. At Smart Training & Recruitment, we understand the importance of exceptional customer service in achieving business success. Our programs are designed to focus on specific industries, providing your team with the necessary skills and knowledge to effectively meet customer needs, increase client satisfaction, and boost business growth.

Improve your team’s customer service or trade supplier skills and foster a culture of continuous improvement by enrolling them on our customer service focused apprenticeships. Our skilled tutors will work closely with your employees to develop their communication, problem-solving, and relationship-building abilities. Choose Smart Training & Recruitment to unlock your team’s full potential and gain a competitive edge in today’s demanding business landscape.

Customer Service & Sales

Customer Service Level 2 Apprenticeship

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Customer Service & Sales

Customer Service Specialist Level 3 Apprenticeship

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Customer Service & Sales

Trade Supplier Level 2 Apprenticeship

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Enhance Your Customer Service Excellence with Smart Training & Recruitment

At Smart Training & Recruitment, we offer customer service and trade supplier apprenticeships that are comprehensive and effective. Our apprentices receive hands-on training that allows them to apply their skills directly in real-world customer service situations. Our expert tutors provide structured learning, ensuring that apprentices acquire the essential knowledge and techniques for exceptional customer service delivery. By combining on-the-job training with online resources, your staff can improve their customer service skills while continuing to work.

How can our Apprenticeships help you level up your workforce?

Benefits for Employers:

Your business can enjoy many benefits by investing in apprenticeships with Smart Training & Recruitment. These include attracting and retaining top talent, tailored training that aligns with your specific needs, cost-effective recruitment and training, and improved performance and customer satisfaction. Our apprenticeships empower your team to deliver exceptional service, enhancing your brand reputation and driving business growth.

Attract and Retain Top Talent:

Apprenticeships in customer service can be a great way to attract and keep skilled individuals who seek hands-on training and career development opportunities. These programs can appeal to ambitious individuals looking for growth and a chance to make a meaningful contribution to your company. Apprenticeships can also promote loyalty and commitment, which can lead to better retention rates for employees.

Cost-Effective Recruitment:

By offering apprenticeship opportunities, you can tap into a pool of motivated individuals within your organisation who are eager to learn and grow. Additionally, apprenticeships can be financially supported through government funding and incentives, reducing the overall training costs for your business. See our Funding section for more information on the available support for training both new and existing staff members

Improved Productivity:

Apprenticeships have been shown to enhance productivity and overall business performance. As apprentices develop their customer service skills and knowledge, they become valuable contributors to your workforce, driving customer satisfaction, loyalty, and overall business growth. Experience the transformative effect of these apprenticeships and elevate your service standards today.

Companies who have chosen Smart for their Training Needs

Apprenticeships are a proven and cost-effective way to attract, retain and develop your team.
86% of employers say that apprenticeships have benefited their business.

Customer Service Apprenticeship FAQs:

What is an Apprenticeship?

An Apprenticeship offers a way for learners to earn whilst learning, gaining valuable skills and knowledge in a specific job role. It includes workplace learning, formal training and the opportunity to practise new skills in a real work environment. Apprenticeships benefit employers and individuals, boost the workforce’s skills, and improve economic productivity.

Can my current employees enrol onto a Customer Service Apprenticeship?

Yes! You can enrol your current employees on any of our Customer Service Apprenticeships. Many companies use our Apprenticeship programmes to upskill their existing employees and include them in their learning and development scheme.

What happens when my employee finishes their qualification?

Once your employee has finished their course, they will receive certificates to certify their course completion. If you want to continue training your employees, you can enrol them on further Customer Service Apprenticeships at a higher level.

How much do Customer Service Apprenticeships cost?

This depends on your chosen programme and whether your company pays the Apprenticeship Levy.

If you’re not paying the Apprenticeship Levy, you pay just 5% of the total cost of apprenticeship training – the government co-invests the other 95% for you.

If you are a non-levy paying employer, have less than 50 employees, and the employee/new apprentice enrolling is 16-18, you will receive 100% funding.

Can I receive funding for training employees?

The new apprenticeship reforms have brought with them some exciting employer incentives. To find out more information, please visit our Funding & Costs page.

See what our clients think about our flexible training programs

Hear from satisfied employers and learners who have chosen Smart Training & Recruitment for their training needs.

" I am completing my second qualification with Smart and would recommend their services to others. My current Training Advisor offers endless support and encouragement. The programme is great and has already enabled me to develop within my role, after only starting the course a few months ago. "

Emma P (Learner)

" Our Business Development Consultant has built a good working relationship with us. She is very quick to respond to any queries or requests for information and ensures we have any documentation we need when recruiting apprentices. The ratings given reflect the service we receive from our Consultant. "

Delta Academies Trust (Employer)