Doctors Surgery Receptionist/Administrator Apprentice

Forty Willow Surgery - Forty Lane


Rotational shift work between 9.00am to 6.30pm Monday to Friday and 6.30 to 8.30pm on Tuesday evenings and on Saturdays

12 months



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Closing date: 12/12/2019

Job Description:

To be responsible for the provision of a comprehensive reception service to both staff and centre users, ensuring efficient and clear communications at all times. Keep the reception area(s), clinical and meeting rooms tidy, presentable and Health & Safety compliant at all times. A high degree of confidentiality, sensitivity, discretion and tact is required. The post will be supervised. However, the post-holder will require the ability to make decisions regarding problems arising in the reception area, if it is not possible in the first instance to seek advice/support from the line manager.


  • Safe custody of medical records and other confidential information


  • Photocopying/faxing/typing/scanning/filing
  • Sending/receiving letters and post
  • Ensure the reception area is neat and tidy
  • Dealing with prescriptions in accordance with company guidelines
  • Dealing with specimen bottles in accordance with company guidelines
  • Dealing with information in accordance with company guidelines
  • Dealing with appointments in accordance with company guidelines
  • Operate the phones and other equipment in accordance with company guidelines
  • Follow up own tasks
  • Attend staff meetings

Skills and Requirements:

Desired Skills

  • Good numeracy skills
  • Excellent communication skills including ability to listen, to discuss and to inform clearly

Required Qualifications

  • Ideally 5 GCSEs including English and maths A to C 9/4 or equivalent
  • Good IT skills are also required

Future Prospects

  • Forty Willows have strong ethics to support apprenticeships to gain the experience for a career in the NHS. The intention of the position is to progress into a fully qualified receptionist within one of their practices once the Apprenticeship has been successfully completed

Training to be delivered

Business and Administration level 2

  • Diploma in Business and Administration
  • Functional Skills maths and English level 2 (if GCSE A-C 9/4 not already achieved)

About the Employer:

Employer name

Forty Willow Surgery

Employer description

Forty Willows Surgery is an NHS Doctors practice based in Wembley. They are a growing practice with plans to open New practices and offer more clinical care for their patients. They are offering an exciting opportunity to join a successful expanding team working within the NHS. They are seeking two enthusiastic individuals to work within an established team at their busy surgery which is a few minutes’ walk from Wembley Park Underground Station.


Forty Lane

Employer location

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Closing date: 12/12/2019