Business and Customer Awareness
Understanding how your organisation works and how payroll serves internal and external customers.
Awarding Body
Who is it for?
Assistant bookkeepers, bookkeepers, HR and payroll administrators, HR and payroll officers, payroll administrators, advisors, assistants, associates and coordinators, payroll and reward administrators, payroll bureau administrators and officers, and payroll officers.
New to apprenticeships? Read our FAQs on Dedicated Learning Time and End-Point Assessment →
Programme at a Glance
-
16
Months
Duration -
389
Hours Dedicated
Learning Time -
4
Months EPA
Period
The Learner Journey
From day one to qualified – what to expect
A 16-month programme of learning alongside their day job, followed by their End-Point Assessment.
Getting started
Months 1–3
Enrolment and their development plan, then business and customer awareness and the legislation, regulations and deadlines payroll must meet.
Core calculations
Months 4–7
Calculating National Insurance and Income Tax by hand, applying tax codes including devolved cases, and taking employees from gross to net pay.
Statutory payments and pensions
Months 8–10
Statutory Sick Pay and child-related payments, workplace pensions, auto-enrolment and tax relief.
Benefits, systems and revision
Months 11–16
Benefits in kind, OpRA, K codes and CIS, using payroll systems and Excel, resolving queries, then revision and mock exams.
End-Point Assessment
After Gateway
A written exam, their portfolio of evidence and a professional discussion.
Programme Topics
Legislation and Compliance
Knowing the rules payroll must follow and the consequences of missed deadlines or obligations.
Gross to Net Pay
Taking an employee from gross pay to net pay by hand, applying deductions in the right order.
National Insurance
Calculating National Insurance manually and understanding how categories and thresholds affect the result.
Taxation and Tax Codes
Calculating Income Tax and applying tax codes confidently, including devolved and high-earner cases.
Statutory Payments
Checking eligibility and calculating Statutory Sick Pay and child-related payments such as SMP.
Pensions
Understanding workplace pensions and auto-enrolment, and calculating contributions and tax relief.
Benefits in Kind, OpRA, K Codes and CIS
Understanding how benefits and OpRA affect pay and tax, and handling K codes and CIS.
Systems and Processes
Using payroll systems and Excel effectively, validating their work and resolving queries.
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