Personal and Professional Development
Managing themselves professionally and taking ownership of their development.
Awarding Body
Who is it for?
Bartenders, bar staff, food and beverage assistants, food and beverage team members, and waiting staff.
New to apprenticeships? Read our FAQs on Dedicated Learning Time and End-Point Assessment →
Programme at a Glance
-
11
Months
Duration -
292
Hours Dedicated
Learning Time -
3
Months EPA
Period
The Learner Journey
From day one to qualified – what to expect
An 11-month programme of learning alongside their day job, followed by their End-Point Assessment.
Getting started
Months 1–2
Enrolment and their development plan, managing themselves professionally, and an introduction to the hospitality industry and your products and service standards.
Working within the law
Month 3
Health and safety, food safety, allergens and licensing law.
Service and teamwork
Months 4–7
Serving to brand standard, using equipment and payments confidently, maximising sales, managing stock and working inclusively as part of a team.
Feedback and improvement
Months 8–11
Gathering and acting on customer feedback, resolving issues, reducing waste, then mock assessments and Gateway.
End-Point Assessment
After Gateway
An observation with questions and an interview underpinned by their portfolio, assessed by Highfield.
Programme Topics
The Hospitality Industry
Understanding the hospitality industry and how your business fits within it.
Food and Beverage Standards
Knowing your products and serving food and drink to brand standard.
Customer Service
Adapting to each customer’s needs and keeping them at the centre when resolving issues.
Hygiene, Health and Safety
Working safely and hygienically, in line with health, safety and food safety law.
Allergens and Licensing
Following allergen legislation, policies and procedures, and licensing law.
Teamwork and Communication
Communicating inclusively and working effectively as part of a team.
Sales and Stock
Maximising sales, taking payments confidently and managing stock front of house.
Feedback and Improvement
Gathering and acting on customer feedback and helping reduce waste.
Interested in this programme?
Our team is here to help
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programmes
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a call
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a message
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