Personal and Professional Development
Reflecting on their performance and planning their development as a supervisor.
Awarding Body
Who is it for?
Food and beverage supervisors, bar supervisors, housekeeping supervisors, concierge supervisors, events supervisors and hospitality outlet supervisors.
New to apprenticeships? Read our FAQs on Dedicated Learning Time and End-Point Assessment →
Programme at a Glance
-
13
Months
Duration -
315
Hours Dedicated
Learning Time -
3
Months EPA
Period
The Learner Journey
From day one to qualified – what to expect
A 13-month programme of learning alongside their day job, followed by their End-Point Assessment.
Getting started
Months 1–3
Enrolment and their development plan, then managing people, equality, diversity and inclusion, and leadership.
Finance and the law
Months 4–5
Working within budget, controlling costs and waste, and making sure their area meets legal requirements.
Customers and performance
Months 6–8
Leading their team to deliver brand-standard service, and using KPIs, technology and service level agreements to improve.
Specialist skills and project
Months 9–13
Food and beverage, their specialist supervisory function, a costed business improvement project, then mock assessments and Gateway.
End-Point Assessment
After Gateway
An on-demand test, a practical observation, a business project and a professional discussion, assessed by Highfield.
Programme Topics
Leadership
Leading and motivating their team using approaches suited to the situation.
People and Inclusion
Organising their team, communicating effectively and working inclusively.
Business Acumen
Working within budget and controlling costs and waste.
Legislation and Compliance
Making sure their area meets legal requirements.
Customer Focus
Leading their team to deliver brand-standard service and going the extra mile for customers.
KPIs and Technology
Using KPIs, technology and service level agreements to improve service and efficiency.
Industry Expertise
Planning and briefing on menus to brand standard and running their specialist function.
Change and Business Improvement
Researching, costing and justifying a workplace improvement.
Interested in this programme?
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