Personal and Professional Development
Building and monitoring a personal development plan and managing time across competing priorities.
Awarding Body
Who is it for?
Supply chain coordinators and practitioners, demand and supply planners, production and logistics planners, procurement assistants, and order management coordinators in FMCG businesses.
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Programme at a Glance
-
24
Months
Duration -
534
Hours Dedicated
Learning Time -
4
Months EPA
Period
The Learner Journey
From day one to qualified – what to expect
A 24-month programme of learning alongside their day job, followed by their End-Point Assessment.
Getting started
Months 1–3
Enrolment, initial assessment and their personal development plan, then the FMCG supply chain end to end and the KPIs that drive it.
Safety, sustainability and teamwork
Months 4–7
The legislation that shapes the supply chain, health and safety and risk assessment, sustainability, how teams work, and equality, diversity and inclusion.
Customers, planning and forecasting
Months 8–13
Order management and customer service, capacity planning and MRP systems, forecasting and managing demand, planning and prioritising work, and new product development.
Continuous improvement
Months 14–19
Standard operating procedures, Lean Six Sigma, problem-solving tools and project management, ready to choose a suitable EPA project.
Improvement in practice
Months 20–24
Defining, analysing, piloting and embedding a small workplace improvement, then a mock presentation, mock interview and Gateway.
End-Point Assessment
After Gateway
A multiple-choice test, a work-based improvement project with report and presentation, and an interview underpinned by a portfolio of evidence, assessed by Highfield.
Programme Topics
FMCG Supply Chain and KPIs
Understanding the end-to-end supply chain and the KPIs that drive it, from forecast accuracy to on-shelf availability.
Legislation, Health and Safety
Working within supply chain legislation, carrying out risk assessments and helping develop sustainable practice.
Teamwork and Inclusion
Understanding team roles and structures, and working inclusively with colleagues and stakeholders.
Order Management and Customer Service
Managing orders to meet customer needs and preventing issues to get it right first time.
Capacity Planning and Systems
Using capacity planning, Excel and MRP systems, working within GDPR and cyber security rules.
Forecasting and Demand
Forecasting demand, managing volatility and lead times, and planning to exceed customer expectations.
Lean Six Sigma and Continuous Improvement
Spotting waste and using DMAIC, PDCA, root cause analysis and standard operating procedures to improve processes.
Improvement Project
Defining, analysing, piloting and embedding a real workplace improvement, balancing cost and quality.
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