COMPLAINTS PROCEDURE

Smart Training and Recruitment is committed to providing high-quality training and is anxious to resolve any shortcomings in its standards as quickly as possible. The Company also regards complaints as an important source of information for improving its services for the future.

Smart will:

  1. Deal promptly with all complaints within the time limits set out in these notes.
  2. Make sure that all the points you raise are properly dealt with, and that its replies explain the outcomes clearly.
  3. Handle your complaint with a due regard to confidentiality and disclose only the information that is necessary to conduct a proper investigation and make a full response.
  4. Keep records of complaints separate from other records.
  5. Ensure that no complaint you have made in good faith will be used to your disadvantage in the future.
  6. Always be courteous.

If you are making a complaint you should:

  • Make a full disclosure of all matters relevant to your complaint
  • Deal sensitively with issues that involve other trainees or staff, and not name them unless it is necessary.
  • Always be courteous.

Please ask for our complaints procedure by emailing:

Moya Hannon
moya@smarttar.co.uk

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