Customer Service Practitioner Level 2 Apprenticeship

The Customer Service Practitioner Level 2 Apprenticeship focuses on delivering exceptional customer service, ensuring customers feel valued, appreciated, and satisfied. This apprenticeship teaches individuals to greet customers with a friendly, informative, and helpful attitude while efficiently and effectively meeting their needs and addressing their questions. By mastering these skills, apprentices will enhance their ability to provide outstanding customer experiences in various settings.

Delivering exceptional Customer Service across multiple channels

Key Facts:

  • Qualification: Level 2 Customer Service Practitioner Apprenticeship Standard
  • Duration: 15 - 18 Months
  • Off-the-job training: 6 hours per week (minimum)
  • Functional Skills: English and Maths Level 1
  • Progression: The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Apprenticeship Overview:

This Customer Service Practitioner Apprenticeship is for individuals providing customer service products and services for businesses and other organisations, including face-to-face, telephone, digital, and written contact and communications. Customer Service Practitioners ensure customers are satisfied by providing excellent customer service and promoting customer-centric behaviours throughout their organisation. Apprentices will learn to perform a range of service delivery functions, including dealing with orders and payments, offering advice and guidance, problem resolution, aftercare, and service recovery. They will also help develop and implement improvements within the organisation, finding ways to measure customer satisfaction and enhance services.

Here are the next steps towards the Customer Service Apprenticeship Level 2:

Become an Apprentice and start learning with Smart:

It’s easy to start learning with Smart and become an Apprentice. If you’re interested in starting an Apprenticeship with us, you can email us, call us on 01983 475006 or use our live chat.

Hire an Apprentice or upskill your existing staff:

If you’d like to hire an apprentice or learn more about training your existing staff, you can email us, call us on 01983 475006 or use our live chat.

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