Customer Service Apprenticeships

Our Customer Service Apprenticeships offer individuals a fantastic opportunity to enhance their skills while assisting customers with products and services for businesses and other organisations. This may involve helping customers in person, over the phone, online, or in writing.

Discover the practical benefits of Customer Service Apprenticeships

Customer Service Apprenticeships are not just about theoretical learning. They’re about gaining practical skills and real-world experience. Apprentices will learn to handle different customer service tasks, such as taking orders, processing payments, giving advice, solving problems, and ensuring that customers are happy even after receiving a service. They’ll also learn how to develop ways to improve the company, like finding ways to make customers happier and improving the services provided.

Key learning areas in our apprenticeships include:

• Personal Development
• Organisational Understanding
• Teamwork and Communication
• Customer Experience
• Products and Services
• Systems and Resources

Customer Service Apprenticeship Learner Journey

Dedicated support from our team of specialist tutors ensures a comprehensive educational experience over the 12 months of on-programme learning, leading up to the End Point Assessment. This includes monthly virtual classroom lessons, workshops, and tailored 1-2-1 online support. Apprentices also receive training directly in the workplace, benefit from shadowing seasoned professionals, and participate in mentoring programmes. Additional support in English and Mathematics is available to fully prepare apprentices for their assessment.

Career advancement after completing a Customer Service Apprenticeship

After completing their Customer Service Apprenticeship, individuals can choose from a range of advanced programmes to help them advance in their careers. They can advance in their role to a higher level in customer service, such as our Customer Service Level 3 Apprenticeship course, take on leadership positions as a team leader or supervisor, or pursue another specialised apprenticeship that aligns with their job and career goals. Our programmes are designed to give learners the skills and knowledge they need to successfully climb the career ladder.

Do you want to learn more about our Customer Service Apprenticeships?

Looking to boost your career or improve your team’s skills? Our Customer Service Apprenticeships offer the training you need to succeed. Join the many professionals who have enhanced their customer service skills and job prospects through our comprehensive apprenticeships.

For more information on starting an apprenticeship or providing training for your team, feel free to contact us. You can use our contact form or call us directly at 01983 475006. We’re here to help with all your customer service training needs.