Team Leader Supervisor Level 3 Apprenticeship

A Team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

The apprentice must receive off-the-job training for a minimum of 6 hours per week. The hours will be pro rata for part time learners. There are many activities that can be calculated towards the off-the-job training hours such as; Shadowing a colleague, Online Learning, Internal Training, Team Meetings and Appraisals/1-2-1 Visits.

Leading people
Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.

Managing people
Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

Building relationships
Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.

Communication
Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

Operational management
Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.

Project management
Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.

Finance
Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.

Awareness of self
Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.

Management of self
Understand time management techniques and tools, and how to prioritise activities and approaches to planning.

Decision making
Understand problem solving and decision making techniques, and how to analyse data to support decision making.

Leading people
Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

Managing people
Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

Building relationships
Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.

Communication
Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.

Operational management
Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.

Project management
Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.

Finance
Applying organisational governance and compliance requirements to ensure effective budget controls.

Self-awareness
Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

Management of self
Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

Decision making
Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

Takes responsibility
Drive to achieve in all aspects of work. Demonstrates resilience and accountability.

Determination when managing difficult situations.

Inclusive
Open, approachable, authentic, and able to build trust with others. Seeks views of others.

Agile
Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.

Professionalism
Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values

The End Point Assessment (EPA) will only commence once the Employer, Apprentice and Smart Training Advisor are confident that the apprentice has developed all the knowledge, skills and behaviours defined in the apprenticeship standard and that these are clearly evidenced through the progress review meetings and records. The independent end point assessment ensures that all Apprentices consistently achieve the industry set professional standard. The EPA can commence at any point once the apprentice is competent and after the twelve-month minimum period of learning and development. Prior to
independent end point assessment the functional skills English and maths components of the apprenticeship must be
successfully completed.

Presentation with Q&A
You will prepare and deliver a presentation (followed by questions and answers) based on topic(s) covered within your course.

The presentation should provide a summary of your role as a Team Leader, what you do and how this is relevant to your role and organisation. It should focus on how you tackle current topics.

The presentation will typically last for 20 minutes and the questioning will typically last for 30 minutes.

Professional discussion underpinned by a portfolio of evidence
This assessment will take the form of a professional discussion and you will be asked a series of structured questions which will test the knowledge, skills and
behaviours as a leader.

Standardised questions and scenarios are used as a starting point to explore your practice and experiences.

The professional discussion will last up to 60 minutes.