Customer Service Apprenticeships at Smart Training & Recruitment
Boost your skills or upskill your team with our Customer Service Apprenticeships at Smart Training & Recruitment. Our Apprenticeships offer individuals the chance to enhance their skills while supporting businesses in delivering exceptional customer experiences. Whether face-to-face, over the phone, online, or in writing, customer service is essential for business success. Employers can build a capable and confident team, while learners can take the first steps toward a rewarding career.
The practical benefits of Customer Service Apprenticeships
At Smart Training & Recruitment, we focus on practical, real-world learning. Our Customer Service Apprenticeships equip Apprentices with the ability to handle key tasks like processing payments, problem-solving, and ensuring high customer satisfaction. Apprentices will also learn to improve customer interactions and suggest service enhancements, making them valuable assets to any business.
Key learning areas include:
- Personal Development
- Organisational Understanding
- Teamwork and Communication
- Customer Experience
- Products and Services
- Systems and Resources
What sets Smart apart? Our tailored approach ensures that learning is relevant to your industry and role, giving employers and Apprentices the skills that truly make a difference.
Your learner journey: support from Smart
As Apprentices begin their journey, they receive dedicated support from specialist tutors throughout the 12 months of on-programme learning. This support includes monthly virtual classroom lessons, workshops, and tailored 1-2-1 online support. Additionally, they receive workplace training, shadow seasoned professionals, and take part in mentoring programs. Extra support in English and Mathematics is also available to fully prepare apprentices for their assessment.
