HR Support Level 3 Apprenticeship Standard

HR Support

HR Support Level 3 Apprenticeship Standard

HR Support Professionals in this role are typically either working in a medium to a large organisation as part of the HR function delivering front line support to managers and employees or are HR Managers in a small organisation.

HR Support work is likely to include the following:

  • handling day to day queries
  • providing HR advice
  • working on a range of HR processes ranging from transactional to relatively complex, from recruitment through to retirement
  • using HR systems to keep records
  • providing relevant HR information to the business
  • working with the business on HR changes

They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.

In a larger organisation, they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship.

Role Requirements

  • Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates
  • Basic understanding of HR in their sector and any unique features
  • Understands the role and focus of HR within the organisation; its business plan/priorities and how these apply to their role
  • Understands the systems, tools and processes used in the role
  • Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers, but to all aspects of the organisation
  • Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards
  • Consistently supports colleagues/collaborates within the team to achieve results
  • Identifying and seeking opportunities to improve HR performance and service
  • Supporting the implementation of changes and projects
  • Maintains required HR records as part of services delivered
  • Handling information and sensitive HR situations professionally and confidentially
  • Preparing reports and management information from HR data


Minimum of 15 months plus 3 months for End Point Assessment

Progression Route

This programme may be a gateway to further career opportunities, such as management or senior support roles.


• Level 3 HR Support Apprenticeship
• Maths Functional Skills*
• English Functional Skills*
*If required

Are you a future Apprentice or Employer?