Operations/Departmental Manager Level 5 Apprenticeship Standard


Minimum of 21 months plus 3 months for End Point Assessment


• Level 5 Operations or departmental manager
• Maths Functional Skills*
• English Functional Skills*
*If required

Additional Qualification Information

As we are an accredited CMI Centre, you do have the option to add the below Diploma to this qualification. 

CMI Level 5 Diploma in Management and Leadership

Operations/Departmental Manager Level 5 Overview

Operations or Departmental Manager Overview

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

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